Visibility and control, at every step of the supply chain

Descartes MacroPoint is a vital piece of both our carrier and customer operations at NTG. Our customers can opt to get real-time visibility on every shipment we move. The drivers for our carriers can provide location updates with minimal interactions while in-transit, leaving us with happier carriers who can focus on driving safely

Because we’re dealing with fresh product, real-time tracking is extremely important to ensure we’re managing our business effectively. Descartes MacroPoint gives us the opportunity, technology and the partnership to work through the challenges of knowing what’s happening in real-time. Allowing us to make better buying and inventory decisions.

Using Descartes MacroPoint, we now have a platform for tracking the movement of our high value ocean shipments. It’s not only boosted the customer experience, but also saves significant time identifying the correct shipment status. This allows us to invoice customers much faster than without shipment visibility, which improves our liquidity.

We strive to put as much information into our customers’ hands as possible. With Descartes MacroPoint, we provide our customers with real-time updates and take proactive action to minimize costly disruptions. The solution has made a world of difference to our operations and our ability to nurture our customer relationships.

Descartes MacroPoint elevates our performance to deliver a higher standard of service for customers and carriers alike. By replacing our incumbent visibility solution with Descartes, we gained greater buy-in from our carrier community and better system stability, which resulted in enhanced carrier compliance and more reliable freight visibility for all.