During this product-focused session, attendees were introduced to Descartes MacroPoint™ OpsForce, a new generation of AI-powered coworkers designed to automate freight visibility workflows. Speakers Andrew Wimer and Robert Derin demonstrated how these AI coworkers can streamline exception-heavy processes such as tracking recovery, driver engagement, milestone confirmation, and document collection, while operating in real time to detect issues, take action, document activity, and escalate when necessary.
They also shared a structured framework for adopting AI coworkers across visibility operations. As part of the session, participants received a downloadable resource, Launching AI Coworkers: A Practical Guide to Better Visibility, which outlines a clear and practical approach to implementing AI coworkers within their operations.