At Descartes, we are committed to helping customers achieve higher visibility, stronger compliance, and more consistent service across the supply chain. Today, we are excited to introduce Descartes MacroPoint OpsForce, a next-generation suite of artificial intelligence (AI) agents designed to support and enhance freight visibility by automating key workflows that have traditionally required manual intervention.
Smarter Connections. Faster Compliance.
Descartes MacroPoint OpsForce AI agents reduce friction across the visibility journey by providing critical lift with the most common visibility, tracking and data capture tasks across a load’s lifecycle. These agents activate intelligently and only when needed, ensuring they provide support without creating noise or unnecessary driver or user outreach.
Each agent is focused on specific operational needs. For example, Debbie, the Driver App Installation Agent, helps drivers install and activate the MacroPoint for Truckers mobile app when they are assigned a tracked load but are not yet connected via an electronic logging device (ELD) or are not already on the mobile app. Other agents troubleshoot tracking gaps, confirm arrivals and departures, retrieve documents, and answer customer questions.
Across all use cases, Descartes MacroPoint OpsForce helps our customers achieve better visibility while reducing manual effort. OpsForce agents include capabilities that:
- Detect when a driver is not connected and assists them with app installation and activation
- Support customers by answering common questions and guiding them through help resources
- Call drivers if a load does not start tracking, or when a load stops tracking to quickly restore visibility
- Confirm arrival and departure events when geofence readings are uncertain
- Reach out for required documents such as proof of delivery if they are missing to accelerate the billing cycle
- Detect and correct carrier data issues, such as invalid phone numbers or truck IDs, to ensure accurate and reliable visibility workflows
Descartes MacroPoint OpsForce functions like an intelligent co-pilot that helps automate the repetitive tasks that slow teams down.
Greater Coverage, Accuracy, and Efficiency
Many of today’s carriers still remain outside of ELD or TMS connectivity for tracking. Visibility platforms that take an “ELD Plus” strategy, where ELD connections are preferred but validated carriers requiring mobile tracking can still be utilized, expands your capacity and capability to deliver great service to your customers. Enabling an “ELD Plus” strategy requires a streamlined mobile app like MacroPoint for Truckers to deliver driver engagement, tracking continuity, stop accuracy, and timely documentation. This directly impacts visibility data quality, customer service, and profitable growth. Without consistent visibility data flowing, brokers, shippers, and 3PLs face blind spots that lead to missed appointment times, service disruptions, and costly manual follow-ups. To further increase adoption of the mobile app, we enable drivers to “allow location tracking while using the app”, versus allowing tracking all the time, which addresses drivers’ privacy concerns.
With visibility data coming from multiple channels while being proactively enriched by AI, OpsForce helps organizations:
- Improve overall tracking compliance
- Boost visibility coverage across your network
- Deliver more accurate and dependable ETAs
- Reduce manual touchpoints for operations and carrier management
- Strengthen data quality for downstream workflows
- Enhance the customer and carrier experience
- Grow without adding headcount
These improvements directly support dispatch, customer service, carrier management, accounting and sales teams, helping them work with greater accuracy and efficiency while building stronger customer and carrier relationships.
Benefits Across the Supply Chain
Shippers
Reduced visibility gaps; more reliable ETAs; cold chain compliance
Brokers and 3PLs
Less time chasing app installs; more time serving customers
Carriers
Faster driver onboarding; fewer missed tracking requirements
Drivers
Intuitive, hassle-free experience with human-like AI support
Boosting Visibility Seamlessly
With Descartes MacroPoint supporting data capture and tracking continuity, your team can confidently meet customer expectations for real-time visibility, reduce exceptions and maintain higher compliance with visibility mandates. Plus, the OpsForce interactions are personalized, multilingual where needed, and designed to minimize nuisance for drivers and users. OpsForce agents reach out to drivers and escalate to human teams only when required, not as a default data gathering method which drivers find intrusive.
OpsForce is already having a positive impact on our customers’ operations. Just for the months of October and November in 2025, Debbie made over 235,000 calls which led to over 144,00 drivers installing the MacroPoint for Truckers app. This increased tracking compliance across the network by 2%. The outcome is fewer visibility gaps, reduced manual work, and a more consistent data foundation across your network. Most importantly, OpsForce provides the intelligent automation layer needed to strengthen end-to-end freight visibility so that every load moves with greater clarity and reliability.
Start Transforming Operations Today
The first set of OpsForce agents are now available to all Descartes MacroPoint customers. Together, we can help every shipment stay visible and every team stay focused on what matters most.
