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Your OpsForce AI Team: Meet the Future of Intelligent Visibility
A suite of intelligent AI agents that automate driver engagement, tracking continuity, arrival/departure confirmation, support workflows, and documentation collection, so your team can focus on higher-value work.
More time to win more business
Even with ELDs, TMS connections, and geofencing, brokers and shippers still face manual follow-ups, tracking drops, uncertain arrival events, and missing documentation. Our OpsForce AI agents automate these exception workflows, eliminating repetitive tasks while connecting you to more carriers, improving data accuracy, strengthening customer satisfaction, and accelerating order to cash cycles.
100%
Elimination of manual check calls
+30%
Increase to no-touch tracking automation
+1.5x
Productivity of existing tracking team
15%
Faster settlement with automated POD
Meet our OpsForce AI Agents
The Descartes MacroPoint OpsForce automatically activates when needed to reduce noise, improve data quality, and support your operations 24/7.
Debbie
Driver App Installation Agent
Debbie calls drivers who are not ELD or TMS connected, and helps them with the mobile app installation process.
Chuck
Check Call Agent
Chuck calls drivers if a load is not tracking or stops tracking for a set amount of time to confirm their status and help get them tracking again.
Ava
Event Confirmation Agent
Ava will call customers using geofences and automated status alerts to confirm arrivals and departures have actually occurred.
Dean
Data Integrity Agent
Dean identifies and fixes bad carrier data (invalid phone number, truck IDs, etc.).
Maya
Missing Documentation Agent
If PODs or other documents are required and have not been uploaded in a timely manner, Maya will reach out to remind drivers to upload them.
Shawn
User Support Agent
Sam helps customers navigate help documents, answer questions, and eliminate wait times to ensure a productive user experience.
Grow Your Business Without Growing Headcount
AI agents automate exception workflows—driver engagement, tracking recovery, A/D confirmation, POD collection—allowing operations teams to handle more loads without added staff.
Increase Your Tracking Compliance Without Extra Manual Effort
Achieve customer-mandated visibility KPIs through automated outreach, recovery, confirmation, and documentation capture.
Deliver More Accurate, Reliable Visibility Across Every Load
Better data → fewer blind spots → earlier issue detection → reduced manual work → stronger customer service → improved financial outcomes.
Swick Logistics Success Story
“Fraud is a serious and growing problem in the industry. The costs associated with, for example, stolen loads, double brokering and mode switching, can be significant. Worse, it’s extremely challenging for stakeholders to find effective and timely resolutions when incidents do occur. With Descartes MacroPoint, we will have a new way to automate the early detection of potential fraud, which will be crucial to preventing disruptions for our customers, mitigating financial risk, and building trust with our shipper and carrier communities.”
Director of Business Development, Swick Logistics
Why They’re Different
- Exception-Based Activation: Agents only engage when needed.
- Largest Visibility Network: Strong ELD/TMS coverage means AI complements data instead of replacing it.
- NIST AI RMF Aligned: Built under structured risk management for safety, privacy, and reliability.
- Aligned With MacroPoint Roadmap: Native AI tightly integrated with the platform.
Proven Results
- Faster driver onboarding to mobile tracking – augments ELD tracking
- Higher compliance against customer tracking mandates
- Always-on coverage without additional headcount:
- 24/7/365 coverage.
- Zero training, scheduling, or overtime needed.
