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Agentic AI: The Future of Intelligent Visibility
Agentic AI is Descartes MacroPoint’s next-generation suite of intelligent agents that reduce friction across the visibility journey. Debbie, our first AI-powered agent, focuses on driver app adoption.
Smarter Connections. Faster Compliance.
Agentic AI for MacroPoint is a virtual assistant that automatically engages drivers who have not yet installed the app. When a load is assigned to a carrier and the associated driver lacks the required tracking app, the AI steps in to guide them through installation in real time.
It’s like having a digital co-pilot to help onboard drivers without burdening your operations team. Through direct calls, SMS, WhatsApp, or another preferred channel, Agentic AI will follow these steps.
Send smart invitations that get drivers connected fast
Automatically deliver install links through each driver’s preferred channel for a smooth, seamless start.
Answer driver questions naturally and instantly
Provide clear, conversational support that guides drivers through setup without manual intervention.
Troubleshoot issues before they slow things down
Detect and resolve download errors or permission blocks automatically, keeping installs on track.
Confirm activation so tracking goes live
Ensure every app launches correctly and starts sharing location data in real time.
Meet Debbie. Your AI-Powered Agent.
Debbie is the first of many AI-powered agents in the Agentic AI suite. Her specialty? Helping drivers get the MacroPoint app installed and activated so that shipments don’t go dark.
How Debbie Can Help
Invite drivers through their preferred channels
Send app download links by SMS, WhatsApp, or voice so drivers can get started without friction.
Guide every installation step-by-step
Provide clear, real-time instructions that make setup simple on any device.
Answer questions in natural language
Offer straightforward, human-like responses that keep drivers confident through setup.
Troubleshoot common issues automatically
Resolve app store, permission, or settings problems instantly to keep installations moving.
Confirm activation and tracking success
Verify that the app is running and location sharing is live before the driver hits the road.
Swick Logistics Erfolgsgeschichte
„Betrug ist ein ernstes und wachsendes Problem in der Branche. Die Kosten, die beispielsweise mit gestohlenen Ladungen, Doppelmaklergeschäften und Verkehrsmittelwechsel verbunden sind, können erheblich sein. Noch schlimmer ist, dass es für die Beteiligten extrem schwierig ist, effektive und zeitnahe Lösungen zu finden, wenn es zu Vorfällen kommt. Mit Descartes MacroPoint haben wir eine neue Möglichkeit, die frühzeitige Erkennung von potenziellem Betrug zu automatisieren. Das ist entscheidend, um Störungen für unsere Kunden zu verhindern, finanzielle Risiken zu mindern und das Vertrauen unserer Verlader- und Spediteursgemeinschaft zu stärken.“
Omer Ramušević
Direktor für Geschäftsentwicklung, Swick Logistics
Why It Matters
There is a long tail of smaller carriers that are not tracking loads via Electronic Logging Devices (ELD). For these carriers, driver compliance is the foundation of high-fidelity freight visibility. Without the app installed and running, brokers, shippers, and 3PL providers lose sight of critical real-time location, temperature, ETA updates, and Proof of Delivery (POD).
That’s where Agentic AI’s Debbie shines; by helping more drivers install and activate the app, you’ll be equipped to unlock greater visibility, compliance, and efficiency across your network. This directly supports the efficiency of dispatch, customer service, and carrier management workflows, saving time while improving performance.
Improve tracking compliance rates across your loads
Minimize manual intervention by your ops team
Enable more accurate and dependable ETAs
Boost visibility coverage for in-transit freight
Stay compliant with customer temperature and location tracking mandates
Benefits Across the Supply Chain
Shippers
Reduced visibility gaps; more reliable ETAs; cold chain compliance
Brokers and 3PLs
Less time chasing app installs; more time serving customers
Carriers
Faster driver onboarding; fewer missed tracking requirements
Drivers
Intuitive, hassle-free experience with human-like AI support
How It Works
When a load is booked through a Descartes MacroPoint-enabled workflow, the system automatically checks the driver’s tracking readiness. If the app is not present, Debbie initiates a personalized engagement based on the driver’s device type and communication preference.
Fewer Untracked Loads, Less Friction, Better service
AI interactions include:
- Step-by-step install guidance
- Dynamic troubleshooting if issues arise (app store access, download, permissions)
- Smart routing to support channels if human escalation is needed
Boosting Visibility, Seamlessly
With Agentic AI’s Debbie supporting mobile app adoption, your team can confidently meet customer expectations for real-time visibility, reduce exceptions, and maintain higher tracking compliance. Most importantly, it ensures every shipment in your network has a stronger foundation for accurate, end-to-end freight visibility.
Step Into the Future of Supply Chain Visibility with Agentic AI
The Agentic AI installation assistant, Debbie, is now live and available to all Descartes MacroPoint™ customers. Together, we can help every driver get connected and keep every shipment on track.
