MacroPoint software allows you to manage your company fleet of vehicles, sales force, etc. in real-time. You will be able to increase your customers satisfaction. The fact that the data is sent and processed in near real-time will allow you to better inform your customers on the status of their delivery, service call, or other info. Having this knowledge will bring more power to your customer service representatives as they assist customers with calls. Simply choose the MacroPoint features that best fit your company’s needs. This software solution allows your management team to increase the productivity of your existing dispatch and customer service representative staff. The software allows you to hire more drivers, sales force or service maintenance crews while increasing margins. The system also allows you to eliminate inefficiencies by reducing staff required to oversee the workers and let them focus more on other customer service calls or other business opportunities. MacroPoint transforms manual paper based operations into efficient, centralized and integrated route control centers.
Improves Dispatch Productivity: Wireless dispatch reduces inefficiency and phone call status updates to the dispatch office. It eliminates confusion by the work force because they won’t need to pickup paper based instructions or directions. Your work force also has a simple way to communicate when needed with the Cell Phones.
Increased Route Productivity: Having the ability to look at routes and view the breadcrumb trail will allow analysis of the route to make sure the work force was following the work instructions and were where they were supposed to be. When the need arises to change an employee's planned work effort you will have the visibility to see what other workers in the area would be best to reroute to accommodate the request. This will allow savings of paying extra mileage reduce overtime and improve customer satisfaction since you will now hit your delivery service appointments.
Satisfied Customers: Instant access to accurate delivery ETA's, Proof-of-Deliveries (POD's) and shipment exceptions allows customer service reps (CSR's) to provide up-to-date information when they are working with customers. This information will allow the CSR to finish calls more quickly and provide better customer service.